Oven Cleaning Clapham Terms and Conditions
These Terms and Conditions set out the basis on which Oven Cleaning Clapham provides professional oven and appliance cleaning services to residential and commercial customers within its operating area. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following definitions apply:
1.1 "Company" means Oven Cleaning Clapham, the provider of the cleaning services.
1.2 "Customer" means any individual or organisation booking or receiving services from the Company.
1.3 "Services" means oven cleaning and any related cleaning services provided by the Company, including but not limited to cleaning of hobs, extractors, ranges and associated appliances where agreed.
1.4 "Premises" means the property or location where the Services are to be carried out.
1.5 "Technician" means a representative or subcontractor engaged by the Company to deliver the Services.
2. Scope of Services
2.1 The Company provides professional oven cleaning and associated appliance cleaning at residential and commercial premises within its service area centred around Clapham and nearby districts.
2.2 The specific Services to be provided will be agreed at the time of booking, based on the information supplied by the Customer regarding the type, size and condition of the appliance and any additional requirements.
2.3 The Company reserves the right to adjust the scope of work and quotation if, on arrival, the appliance type, size, access or condition differ significantly from the information provided at booking.
2.4 The Services are limited to cleaning only. The Company does not offer repair, installation or gas engineering services and will not interfere with gas or electrical connections beyond what is necessary to safely carry out cleaning.
3. Booking Process
3.1 Bookings may be made by the Customer using the Company’s accepted communication methods as listed on its website or promotional material.
3.2 At the time of booking, the Customer must provide accurate information, including the full address of the Premises, appliance details, parking and access information, and any relevant issues such as severe soiling, previous damage or non-standard installations.
3.3 The Company will provide an estimated price and proposed appointment date and time based on the information supplied. Any quotation is subject to change if the information provided by the Customer is incomplete or inaccurate.
3.4 A booking is not confirmed until the Company has issued a booking confirmation and, where required, the Customer has paid any applicable deposit.
3.5 The Company reserves the right to refuse any booking at its discretion, including where it believes that the Premises or circumstances are unsuitable for safe delivery of the Services.
4. Access and Customer Obligations
4.1 The Customer must ensure that the Technician has safe, clear and reasonable access to the Premises and the appliance at the agreed time.
4.2 The Customer is responsible for ensuring that any parking restrictions or access limitations are communicated to the Company in advance. Any parking costs, permits or fines directly incurred while delivering the Services due to incomplete information may be charged to the Customer.
4.3 The Customer must ensure that someone aged 18 or over is present at the Premises throughout the appointment and authorised to approve the work and sign any completion documentation.
4.4 The Customer should remove any items from in or around the appliance that could obstruct cleaning, including trays with food residue, personal items, decorations, or combustible materials.
4.5 If the Technician is unable to gain access to the Premises or safely carry out the work due to Customer fault, the Company may treat the appointment as a late cancellation and apply the relevant fees as set out in section 7.
5. Pricing and Payment Terms
5.1 All prices are quoted in pounds sterling and are based on the information provided by the Customer at the time of booking.
5.2 The Company may require a deposit or full prepayment to secure an appointment. The Customer will be notified of any such requirement during the booking process.
5.3 Unless otherwise agreed in writing, the balance of any amount due is payable immediately on completion of the Services at the Premises.
5.4 The Company accepts payment by the methods specified on its website or in its booking confirmation. The Customer is responsible for ensuring that adequate funds or credit are available.
5.5 All services are inclusive of applicable taxes where required by law. If tax rates change between the time of booking and the delivery of the Services, the Company reserves the right to adjust the total amount payable accordingly.
5.6 Where the Customer is a business or managing agent and credit terms have been agreed in advance, invoices must be paid in full within the period stated on the invoice. The Company reserves the right to charge interest on overdue amounts at the statutory rate together with any reasonable recovery costs.
6. Changes and Rescheduling
6.1 The Customer may request a change to the date or time of the appointment by contacting the Company using its accepted communication methods.
6.2 Any rescheduling request is subject to availability. The Company does not guarantee that a preferred alternative date or time will be available.
6.3 If the Customer requests to reschedule with less than 24 hours notice before the agreed appointment time, the Company reserves the right to charge a rescheduling fee or treat the request as a cancellation under section 7.
6.4 The Company may, on occasion, need to reschedule or amend an appointment due to unforeseen circumstances such as staff illness, severe weather, traffic disruption, or events beyond its reasonable control. In such cases, the Company will use reasonable endeavours to notify the Customer as soon as possible and to offer the next available alternative appointment.
7. Cancellations and No-Show Policy
7.1 The Customer may cancel the booking by giving notice to the Company using its accepted communication methods.
7.2 If the Customer cancels more than 24 hours before the scheduled appointment time, any deposit paid may be refunded at the Company’s discretion or held against a future booking, subject to any administrative costs.
7.3 If the Customer cancels within 24 hours of the scheduled appointment time, fails to provide access, or is not present to allow the Technician to start work within a reasonable time of arrival, the Company may charge a late cancellation fee up to the full value of the booked Services.
7.4 The Company reserves the right to cancel a booking at any time if the Premises are unsafe, if the appliance is in a dangerous or unserviceable condition, or if the Customer is in breach of these Terms and Conditions. In such circumstances, any refund will be at the Company’s sole discretion.
8. Service Standards and Limitations
8.1 The Company aims to provide a high standard of professional oven cleaning using appropriate techniques and products suitable for domestic and commercial appliances.
8.2 The Technician will use reasonable skill and care to clean accessible parts of the appliance. Some heavily carbonised deposits, burned-on marks, or existing discolouration may not be fully removable without risking damage, and the Company cannot guarantee that every appliance will be restored to a like-new condition.
8.3 The Technician will not be required to clean areas which cannot be safely accessed, or which would require dismantling beyond the manufacturer’s recommendations or the Technician’s competence and authorisation.
8.4 Before commencing work, the Technician may inspect the appliance and, if any pre-existing damage, defects or non-standard installations are identified, will inform the Customer where possible. The Company is not responsible for underlying faults or damage that become apparent during or after cleaning.
8.5 Following cleaning, the Customer should allow the appliance to dry and cool as advised by the Technician and follow any post-service guidance before use. The Company accepts no liability for issues arising from failure to follow such instructions.
9. Customer Satisfaction and Complaints
9.1 The Company encourages Customers to inspect the work on completion while the Technician is still present at the Premises. Any concerns should be raised immediately so that they can be addressed on the spot where possible.
9.2 If the Customer is not present at completion or identifies an issue after the Technician has left, the Customer must notify the Company as soon as reasonably possible, providing details and, where relevant, photographs.
9.3 The Company will investigate any complaint in good faith and may request reasonable cooperation from the Customer, including access to the Premises to view or remedy the issue.
9.4 Where a complaint is upheld, the Company may, at its discretion, offer a re-clean of the relevant area, a partial refund, or another appropriate remedy. The Company’s total liability shall be limited as set out in section 10.
10. Liability and Insurance
10.1 The Company maintains appropriate public liability insurance for the Services it provides. Evidence of cover can be made available on reasonable request.
10.2 While the Company takes care when carrying out the Services, it shall not be liable for:
a. Any pre-existing damage, defect, wear, corrosion or deterioration to the appliance or surrounding surfaces.
b. Damage arising from faulty installation, poor repair, age-related failure, or manufacturer defects.
c. Indirect or consequential loss, including loss of profit, loss of use, or loss of enjoyment of the appliance.
10.3 If the Company or its Technician is found to be directly responsible for damage to the appliance or property, the Company’s liability will, where lawful, be limited to the reasonable cost of repair or, where repair is not viable, the depreciated value of the affected item, subject to the terms of its insurance.
10.4 The Company will not be liable for any failure or delay in performing its obligations where such failure or delay is due to events beyond its reasonable control, including but not limited to severe weather, transport disruptions, power failures, accidents, or emergencies at or near the Premises.
11. Health, Safety and Conduct
11.1 The Company and its Technicians will adhere to applicable health and safety regulations while carrying out the Services.
11.2 The Customer must ensure that the working area around the appliance is safe and free from hazards, including trip risks, aggressive animals, and obstructive clutter.
11.3 The Company reserves the right to withdraw its Technician and cancel the appointment without refund where there is a risk to health or safety, or where the Technician is subjected to abusive, threatening or inappropriate behaviour.
12. Waste Handling and Environmental Compliance
12.1 In the course of providing Services, the Company may generate waste, including removed grease, residues, packaging from cleaning materials, and disposable protective equipment.
12.2 The Company will handle and dispose of such waste in accordance with applicable waste management and environmental regulations and industry best practice.
12.3 Where practical and lawful, certain non-hazardous waste may be left at the Premises for disposal by the Customer using normal household or commercial waste facilities.
12.4 The Customer must not request the Company to dispose of waste in any way that would breach environmental or local authority regulations. The Company reserves the right to refuse such requests.
13. Data Protection and Privacy
13.1 The Company will collect and process personal data such as names, addresses and contact details solely for the purpose of managing bookings, delivering Services, handling payments and responding to enquiries or complaints.
13.2 The Company will take reasonable steps to keep Customer data secure and will not sell or share personal information with third parties except where necessary to provide the Services, meet legal obligations or enforce its rights.
14. Amendments to Terms and Conditions
14.1 The Company may update or amend these Terms and Conditions from time to time. The latest version will be made available on its website or on request.
14.2 The Terms and Conditions in force at the time of booking will apply to that specific appointment, unless a change is required by law or regulatory authority.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the Services provided by the Company.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be deemed removed, and the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
16.3 These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior understandings or representations, whether written or oral.
